Return and Refund
Most of the items are guaranteed with a one-year warranty.
Q1: Can I refund?
A: 3 situation:
1st: If the package is not shipped out, full refund without any reason.
2nd: If the package is on the way, can apply for a refund within 7 days when you received the item.
3rd: If the package is delivered, can apply for a refund within 7 days.
For any reason, undamaged products can be fully refunded within 7 days after the delivery to the shipping address. Once the item is returned to our warehouse for inspection, the refund process will begin.
Q2: What’s the refund process?
A: 4 steps:
1. Contact firstname.lastname@example.org for a refund.
2. Our support will reply within three working days. After reaching an agreement, you will be given the required information (such as a refund address).
3. Return the goods.
4. After the goods are received, we will arrange a refund within 7 working days.
Q3: What are the notes for return?
A: 5 notes:
1. Returns must include all accessories.
2. Items must include original packaging.
3. For warranty claims not related to product quality, the buyer is responsible for shipping costs.
4. For warranty claims not related to product quality, We will refund the full cost of the product excluding the sending shipping cost.
5. If the product does not meet the requirements above, the return request may be rejected.
Q4: How is the warranty expired?
A: All of the listed items are with 12 months warranty. Refund requests for the 7-day return policy expire 30 days after the warranty claim is made. For non-quality-related issues with expired warranties, returns will not be processed.
Q5: Can I have extended the warranty date?
A: Yes, can. Contact our sales to get details.